When calling to make an appointment, we will ask questions to determine the specific service(s) you will be having, as well as the most convenient time for your visit. Booking the proper service appointment ensures that all Clients are taken on time. Pre-booking your next appointment before you leave the salon is the most reliable way to secure the date and time most convenient for your next visit. Not to worry that you might forget, you will receive a reminder email or phone call the day before your next scheduled appointment.
Cancellation and Reschedule
We do require a 24 hour notice for all cancellations and reschedules. If less than 24 hours notice is provided, 50% of the cost of service(s) booked will be billed. In the event of a no show with no phone call, 100% of the cost of service(s) is billed. Appointments made within the 24 hour period are subject to the same guidelines as stated above.
Please arrive 5-10 minutes prior to your appointment time to allow for changing and storing of personal items.
We will do our best to accommodate late arrivals. Calling ahead provides us the best opportunity to assess the situation. However, calling ahead does not always guarantee that we will be able to provide service, especially if your arrival is later than originally anticipated.
Client satisfaction is the true measure of our success. Any feedback you may want to share regarding your experience with us is most appreciated. Please call to speak with Rose, or use the online option provided in the Connect section of our website to submit your comments.
Gift Cards – Experience the feeling, give the gift of beauty!
Gift cards may be purchased via this website, or at Salon Rosina. We do not accept returns on gift cards. Gift cards are not redeemable for cash or gratuity. We are not responsible for lost or stolen gift cards. You can purchase Gift Cards from our online store here.
Payment for Services and Products
MasterCard, Visa and Discover are accepted for payment of services and products. We also accept cash and checks with proper ID.
For the comfort and consideration of everyone, pets of any size are not permitted.
We offer product exchange or merchandise credit on most retail items within 30 days, when accompanied by proof of purchase. No cash or credit card refunds. We do not accept returns on brushes, blow dryers, flat irons, curling irons, makeup or boutique items.